Shipping policy

When you purchase our goods, either we or a third party will ship these goods to you. If a third party is used for shipping, the shipping will be governed by that third party’s Terms of Service and other applicable policies. Please contact us to gain access to the third party’s identity and policies.

When you purchase our goods, the cost of the shipping will be calculated and presented to you during the checkout process.

We or a third party will ship the goods to you within a reasonable time from the date that you made your purchase.

Our Refund policy

We offer refunds on purchases made of the goods and digital products offered on our Website. To qualify for a refund, you must submit your request to us within 3 days of your purchase date by contacting us. We offer refunds on any purchases of the goods and digital products offered on our Website for the following reason(s) only: with receipt, wrong size, wrong color, and * Returns and exchanges are currently only accepted for U.S. eligible orders. * For hygiene reasons, all underwear bottoms are final sale. * Shipping fees are non-refundable. * Items marked as “final sale” cannot be returned or exchanged. * If an item in your order arrives damaged or defective, please contact sukurai.life@gmail.com and our customer service team will assist you with replacing or crediting the damaged items. To ensure you receive a full refund and your return process goes smoothly, please remember: * Damaged, washed, dyed, or altered items may not be returned.. Please note that we do not offer refunds for any other reasons other than those listed above.

You are required to ship your purchased goods back to us to receive a refund. We will not be able to issue you a refund if you do not ship the goods back to us. You will not be required to pay for shipping so please contact us for further information on how to return the goods.

Defa LLC
22710 Foothill Blvd., Hayward, CA 941541
United States