Refund policy

 

We offer refunds on purchases made of the goods and digital products offered on our Website. To qualify for a refund, you must submit your request to us within 14 days of your purchase date by contacting us. We offer refunds on any purchases of the goods and digital products offered on our Website for the following reason(s) only: with receipt, wrong size, wrong color, and * Returns and exchanges are currently only accepted for U.S. eligible orders. * For hygiene reasons, all underwear bottoms are final sale. * Shipping fees are non-refundable. * Items marked as “final sale” cannot be returned or exchanged. * If an item in your order arrives damaged or defective, please contact care@sukurai.life or via the website chatbot, and our customer service team will assist you with replacing or crediting the damaged items. To ensure you receive a full refund and your return process goes smoothly, please remember: * Damaged, washed, dyed, or altered items may not be returned. Please note that we do not offer refunds for any other reasons other than those listed above.

You are required to ship your purchased goods back to us to receive a refund. We will not be able to issue you a refund if you do not ship the goods back to us. You will receive a free return shipping label only if contacting us within 14 days of your purchase date. Please contact us for further information on how to return the goods.

Defa LLC
22710 Foothill Blvd., Ste 1, Hayward, CA 94541
United States