We accept returns within 14 days of original purchase with a receipt. Items must be unwashed, in good condition, and with tags. Please note that all bottoms and final sale items are non-returnable.

For in-person returns, drop off your items at our kiosk at Great Mall, Milpitas (near entrance 2, in front of Q and Aldo) to qualify for a full refund.

For online orders, contact us within 14 days via email at care@sukurai.life or our chatbot. We'll send a pre-paid return label, and you'll have 10 days to drop the items off at any USPS location.

Once we receive and verify the items, we’ll issue a full refund to your original payment method within 1-3 business days.

We accept exchanges within 14 days of purchase with a receipt. Items must be unwashed, in good condition, and with tags. Please note that all bottoms and final sale items are non-exchangeable.

For in-person exchanges, drop off your items at our kiosk at Great Mall, Milpitas (near entrance 2, in front of Q and Aldo).

For online orders, contact us within 14 days via email at care@sukurai.life or through our chatbot. We’ll send a pre-paid return label, and you'll have 10 days to drop the items off at any USPS location.

Once we receive and verify the items, we’ll process your exchange for a different size or style. Please note, we only allow one free exchange per order.

We’re sorry if your item arrived damaged, late, or got lost. Please contact us via email at care@sukurai.life or through our chatbot with a photo or video of the damaged item, or a screenshot of your shipment status, along with your order details. We’ll be happy to assist you with a solution.

Please note that items outside the 14-day return or exchange window cannot be returned or refunded.

Yes, absolutely! If you're in the San Francisco Bay Area, feel free to visit our kiosk at Great Mall, Milpitas (near entrance 2, in front of Q and Aldo) to return or exchange your online order. Just make sure the items are unwashed, in good condition, and have their tags. Please note that all bottoms and final sale items are non-returnable and non-exchangeable.

Unfortunately, we can’t process returns or exchanges without a receipt. We send an email or text confirmation for every purchase, as long as the correct contact info was provided at checkout. We recommend taking a screenshot of your confirmation in case you accidentally delete it.